Everyone needs to take a break sometimes, but business never does. After the lights are turned out and the staff goes home for the day, orders still come in and customers still need service. An answering machine can’t make sales or do business for you, but an inbound order taking center can take those orders.
Meeting Your Needs After Hours
Taking calls and relaying messages is just the beginning of the services that Westpark Communications offers. According to small business research, nearly 25% of all leads come in after-hours. Therefore, being able to communicate effectively and professionally with those leads in a timely manner is imperative to business success.
Due to the current culture of instant gratification, once customers make a purchasing decision, they want to see results right away. If clients are not able to speak to a live person, do not receive an answer to their question or are unable to place their order, it is highly likely that they will do business elsewhere.
More Than Message Taking, Any Time of Day
As a business answering service, Westpark Communications solves this issue for businesses in need by specializing in providing custom communications in the form of:
- Support Calls Such as Password Resets and Login Issues
- Call Escalation
- Alert Monitoring and Communication Initiation
- Order Processing and Shipping Updates
- Lead Organization and Management
- Billing Questions
- Customer Enrollment
Custom-Tailored to Your Business Processes
The work that you put in during the day is valuable. The last thing you want is an answering service that makes your job more difficult. At Westpark, we understand the importance of partnering with you to expand your sales reach and provide remarkable customer service.
Some of the most successful businesses use Customer Service Ticketing Systems. These solutions-focused systems allow for companies to quickly resolve client related issues by tracking and monitoring progress and communications. When you hire an after-hours answering service, you want them to be able to use these systems too in order for them to effectively communicate with your most valuable clients. At Westpark, we are familiar with the ticketing systems listed below and can easily implement training to learn others.
- Service Now
- Zoho Desk
- Jira Service Desk
Is a 24 Hour Answering Service Right for Your Business?
The easy answer is yes. If your business is committed to customer service and building an excellent reputation, then a custom answering service will prove to be beneficial for you. If the answering service you choose is doing their job correctly, your business will perform like the office is open 24 hours a day, but your employees’ hours will not change.
- Direct Sales Companies
- Property Managers
- Medical Businesses/Offices
- Lawyers & Attorneys
- Utilities Services & Retail Electricity
- Manufacturing Companies
Choose a 24 Hour Partner
When you choose an answering service, you should choose more than just a bill you pay every month--you should choose a partner. A partner protects important information, communicates with you regularly, understands your business goals, appreciates your struggles, and works with you to provide the service you and your clients deserve.
Choose a partner, choose Westpark.
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