Evaporate Your Communication Worries

In the realm of small businesses, HVAC contractors understand what it means to be busy. Often times they take it upon themselves to manage their own office, employees, customer relationships, equipment installation, repairs, and maintenance, essentially doing everything themselves. Of course, they have the help of a few trusted employees in the field. However, it turns that where they need the most help is in the office.
Despite the assortment of tasks and responsibilities that HVAC business owners have, the majority of their time is spent in the field completing installations, maintenance, and repairs. Unfortunately, this means that office tasks and customer relations often get overlooked, which can prove to be damaging to a business.

We help HVAC businesses meet your business needs with these services:

24/7 Service The Extra-Mile 
  • Live Answering
  • Live Web Chat 
  • Text Technicians
  • Email Response
  • On-Call Scheduling
  • Appointment Reminders
  • Service Call Follow-ups
  • Spanish Bilingual Agents
  • Screen Warranties
  • After Hours
  • Real-time Notifications
  • Emergency Response
  • Learn More


Should I hire an in-house dispatcher or an answering service?

What many HVAC businesses need is an employee. Many of their daily problems and customer service issues could be solved by hiring someone whose position is dedicated to managing the day-to-day business of the office and providing customer service. Most full-time HVAC office employees are expected to perform a variety of tasks and responsibilities including but not limited to: answering phones, scheduling and tracking service technicians, managing emergency service calls, logging job requirements in a CRM, scheduling work orders, following company procedures, keeping records, and ensuring satisfactory customer service. Although these job duties are essential to running a business, they can be costly.
The average cost of a full-time customer service employee is $ 35,000.00 per year. However, this cost does not include the amount of money that it would take to also provide that employee with health insurance benefits, paid time off, a matching 401k, unemployment benefits, or payroll taxes. When you add all of those factors into the mix, the cost for a full-time employee is easily between $47,000.00 and $50,000.00 per year. Unfortunately, this is a figure that most HVAC employers cannot afford.
If you are considering paying a full-time employee, that is admirable, but you should understand the kind of workload they can handle before making that decision. If on the phone constantly, a full-time employee can manage around 4,000 minutes of phone time taking orders, processing payments, scheduling appointments, and dispatching workers per month. As a busy HVAC business, you could easily need more manpower than that to manage your workload.
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What does success look like to Westpark?

Imagine an office filled with employees dedicated to meeting your business needs. A single employee can only answer one phone call at a time. When you choose Westpark Communications, we can answer as many as you need. However, we know that to be a successful business you need more than someone just answering the phone and taking messages.
That’s why the employees at Westpark are experienced in using a variety of CRM systems and are ready to be trained in using the tools and language that meet your business needs. Furthermore, Westpark employees are able to perform all the essential job functions of a regular employee such as scheduling appointments, dispatching teams, processing payments, and taking orders over the phone.
Unlike when you hire an employee, our prices are variable and change depending on the workload we are providing for you. Because of this option, choosing Westpark to manage your customer service and communication needs often proves to be more affordable than hiring a full-time employee. And, you don’t have to pay for Westpark’s benefits!
Not strictly an HVAC business? Not a problem! At Westpark, we consider it an honor to work with you, and will do our very best to go above and beyond your expectations to meet all your business needs.

Besides HVAC Business support, we also provide support for:

  • Plumbers
  • Residential AC Repair/ Installation/ Maintenance Businesses
  • Planned Service Businesses

Contact Us Today!

“Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.”

- Amanda Cavazos, Aries Worldwide Logistics
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