When you need someone to answer the phones during peak hours or after the office is closed, Westpark has you covered. Our U.S. based agents are available 24/7 at a fraction of the cost of an in-house employee.
Call to get setup by a call center account executive 800-248-3238
Whether you need support during peak hours, nights and weekends, or even on holidays, our agents answer the call anyday or time of the year.
Be confident knowing that your customers will be speaking to local U.S. agents. We also offer 100 languages for multilingual support.
99% of all calls into our call center are answered by a live agent in 2 rings or less, and the vast majority are answered in just 1 making sure you never miss a call.
Since 1968, Westpark Communications has been a trusted source for providing call center solutions to companies large and small.
More than just generic answers and taking messages. A customized answering service provides customers with the information they need in a satisfying, understandable, and reliable manner.
On average, property managers can spend more than 1/3 of their work day on the phone. Emergency maintenance, tenant needs, and the demands of the workday all attribute to this issue. The inquiring callers who typically have to leave a message are current tenants, and they shouldn't have to wait all day to have their questions answered. In fact, if tenants don't promptly receive a returned phone call or the answers to their questions, they are less likely to renew their lease.
Custom answering services have the ability to be more than just a human answering machine. Although a majority of people communicate with their friends and family via text, when it comes to finding a home, people crave human interaction. Homebuyers have complex issues and desire to speak with a human who can address all of their concerns, instead of a machine.
Although there are a number of questions that require expertise from a property manager, there are also many questions that can be answered with the help of trained professionals. Currently, property managers face issues regarding:
Not only do these issues cause headaches for administrators and office personnel, they negatively affect success because they interfere with proactive business solutions.
In an effort to differentiate themselves from the competition, apartment communities and property managers provide their tenants with a customized shopping experience, therefore it is only fair for their customer service department to be customized as well. Many property managers avoid hiring an answering service for fear it will compromise their integrity, when in fact, it will do just the opposite. A quality answering service will not only be able to provide the services you need, but will also be able to customize the services to fit a specific industry, business, and customer base.
It's true, each and every business can benefit from a customized call center by increased efficiency, improved customer satisfaction, and increased positive reviews. And, although answering services have the ability to customize to any business partner, it can be beneficial to choose an answering service that has expertise and passion for your field.
Property managers serve an integral role in the home buying and living experience. In many situations, a tenant's well-being relies on the efficiency of their landlord to be able to provide the necessary resources in case something goes wrong. Property managers do not have the time for missed calls, misunderstood questions, or wrong answers when it comes to setting maintenance expectations. For property management personnel, the right answering service can boost efficiency tremendously.
When you choose an answering service, you should choose more than just a bill you pay every month--you should choose a partner. A partner ensures a smooth process for dispatching emergency maintenance, understands your business goals, appreciates your struggles, and works with you to provide the service your tenants deserve. Choose a partner, choose Westpark.
Never Miss Another Call
Fill out the form below to be contacted by one of our experienced account executives.
They'll work with you to develop a custom plan for your call volume and budget.
"Climate-Tech has been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly . . .We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone call to make sure we are satisfied and that they are meeting our needs . . . Thank you, Westpark Communications, we consider you part of our family! "
Our customizeable script-prompting system for calls, live web chat and emails result in seemless client interaction
Live answer agents are available 24/7/365, so you never have to worry about sending another tenant to voicemail again
Not only will we dispatch your calls, we also set them up for appointments when they meet predetermined criteria